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The ERic RIES Show
Curated conversations
At the Long-Term Stock Exchange, we are dedicated to creating a world where businesses are empowered to achieve lasting impact and long-term prosperity.
To foster meaningful conversations, we curate conversations from an ecosystem of leaders, entrepreneurs, and visionaries.
The Eric Ries Show, a podcast produced by Founder and Chair of LTSE Services, Eric Ries, reflects our mission.
The show features thought-provoking conversations with world-class technologists, thought leaders, executives, and others who are working to create a new ecosystem of organizations committed to growth with purpose.
To foster meaningful conversations, we curate conversations from an ecosystem of leaders, entrepreneurs, and visionaries.
The Eric Ries Show, a podcast produced by Founder and Chair of LTSE Services, Eric Ries, reflects our mission.
The show features thought-provoking conversations with world-class technologists, thought leaders, executives, and others who are working to create a new ecosystem of organizations committed to growth with purpose.
Disclaimer: Information contained in this podcast was obtained in part from publicly available sources (including the Eric Ries Show) and not independently verified. The Long-Term Stock Exchange and its affiliated companies do not make any representations or warranties, express or implied, as to the accuracy or completeness of the information and do not sponsor, approve, or endorse any of the content herein, all of which is presented solely for informational and educational purposes. Nothing herein constitutes an offer to sell, a solicitation to buy any security, or a recommendation of any security or trading practice.
Some portions of the podcast may have been edited for the purpose of length or clarity.
From the Eric Ries Show:
How the Former U.S. CTO Built a $3B Healthcare Company Powered by Love | Todd Park
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Most companies optimize for profit. Devoted Health was built to serve people.
In this episode of The Eric Ries Show, I sit down with Todd Park, co-founder of Devoted Health and former U.S. Chief Technology Officer, to explore what it looks like to design a company for human flourishing at scale.
Todd shares how Devoted earned one of the highest trust scores in the industry and how he and his brother, Ed, built a business that treats every member like family. We talk about what it takes to operationalize love inside a system as complex as healthcare and how Devoted never saw any problem as outside its mission.
In our conversation today, we talk about:
• What it means to have love as an operational framework
• How Devoted’s unambiguous mission became a superpower for alignment and trust
• The formula Todd uses to define what world-class healthcare really means
• Why Todd believes hard problems belong inside the company’s mission, not outside it
• The role of trust as both Devoted’s core metric and its greatest moat
• Lessons from Howard Schultz on scaling culture
• What it takes to design an ecosystem where business, technology, and community all serve the same goal
• And more
—
Where to find Todd Park:
• LinkedIn: https://www.linkedin.com/in/todd-park-3232573
• X: https://x.com/Todd_Park44
—
Where to find Eric:
• Newsletter:https://ericries.carrd.co/
• Podcast:https://ericriesshow.com/
—
In This Episode We Cover:
(00:00) Intro
(03:04) How Todd turned Devoted Health’s founding vision into a full-stack healthcare system
(13:09) How Devoted’s virtuous performance cycle turns love into trust in action
(20:51) Guide: the guardian angels who embody Devoted’s mission
(29:21) How loyalty drives Devoted’s word-of-mouth growth
(31:02) Why Devoted’s marketing materials don’t mention love
(32:27) Harder is easier: Why Devoted built a full-stack healthcare system
(37:54) The four powers ‘harder is easier’ unlocks
(46:57) The case for radical transparency with your investors
(51:20) The elements of alignment and the power they unlock
(55:13) Howard Schultz’s advice for scaling culture
(1:05:23) A story from Starbucks about creating culture
(1:06:50) How Devoted addresses different determinants of health through separate entities
(1:13:00) Inside Devoted’s Elders Councils
(1:19:43) Building mission protection into Devoted’s DNA through founder control
(1:25:55) Final thoughts from Eric and Todd
—
Referenced:
- Devoted Health: https://www.devoted.com
- Vanguard: https://investor.vanguard.com
- Purdue Pharma: https://www.purduepharma.com
- The Promotion and Marketing of OxyContin: Commercial Triumph, Public Health Tragedy: https://pmc.ncbi.nlm.nih.gov/articles/PMC2622774
- Howard Schultz on LinkedIn: https://www.linkedin.com/in/howardschultz
- Odessa Flores-Vasquez on LinkedIn: https://www.linkedin.com/in/odessa-flores-vazquez-87b046341
- Sol Price: https://en.wikipedia.org/wiki/Sol_Price
—
Production and marketing by Pen Name.
Eric may be an investor in the companies discussed.
Show Notes
Most companies optimize for profit. Devoted Health was built to serve people.
In this episode of The Eric Ries Show, I sit down with Todd Park, co-founder of Devoted Health and former U.S. Chief Technology Officer, to explore what it looks like to design a company for human flourishing at scale.
Todd shares how Devoted earned one of the highest trust scores in the industry and how he and his brother, Ed, built a business that treats every member like family. We talk about what it takes to operationalize love inside a system as complex as healthcare and how Devoted never saw any problem as outside its mission.
In our conversation today, we talk about:
• What it means to have love as an operational framework
• How Devoted’s unambiguous mission became a superpower for alignment and trust
• The formula Todd uses to define what world-class healthcare really means
• Why Todd believes hard problems belong inside the company’s mission, not outside it
• The role of trust as both Devoted’s core metric and its greatest moat
• Lessons from Howard Schultz on scaling culture
• What it takes to design an ecosystem where business, technology, and community all serve the same goal
• And more
—
Where to find Todd Park:
• LinkedIn: https://www.linkedin.com/in/todd-park-3232573
• X: https://x.com/Todd_Park44
—
Where to find Eric:
• Newsletter:https://ericries.carrd.co/
• Podcast:https://ericriesshow.com/
—
In This Episode We Cover:
(00:00) Intro
(03:04) How Todd turned Devoted Health’s founding vision into a full-stack healthcare system
(13:09) How Devoted’s virtuous performance cycle turns love into trust in action
(20:51) Guide: the guardian angels who embody Devoted’s mission
(29:21) How loyalty drives Devoted’s word-of-mouth growth
(31:02) Why Devoted’s marketing materials don’t mention love
(32:27) Harder is easier: Why Devoted built a full-stack healthcare system
(37:54) The four powers ‘harder is easier’ unlocks
(46:57) The case for radical transparency with your investors
(51:20) The elements of alignment and the power they unlock
(55:13) Howard Schultz’s advice for scaling culture
(1:05:23) A story from Starbucks about creating culture
(1:06:50) How Devoted addresses different determinants of health through separate entities
(1:13:00) Inside Devoted’s Elders Councils
(1:19:43) Building mission protection into Devoted’s DNA through founder control
(1:25:55) Final thoughts from Eric and Todd
—
Referenced:
- Devoted Health: https://www.devoted.com
- Vanguard: https://investor.vanguard.com
- Purdue Pharma: https://www.purduepharma.com
- The Promotion and Marketing of OxyContin: Commercial Triumph, Public Health Tragedy: https://pmc.ncbi.nlm.nih.gov/articles/PMC2622774
- Howard Schultz on LinkedIn: https://www.linkedin.com/in/howardschultz
- Odessa Flores-Vasquez on LinkedIn: https://www.linkedin.com/in/odessa-flores-vazquez-87b046341
- Sol Price: https://en.wikipedia.org/wiki/Sol_Price
—
Production and marketing by Pen Name.
Eric may be an investor in the companies discussed.
Disclaimer
The information is provided for informational and educational purposes only, and nothing contained herein should be construed as investment advice, either on behalf of a particular security or an overall investment strategy. Information about the company is provided by the company, or comes from the companies’ public filings and is not independently verified by LTSE. Neither LTSE nor any of its affiliates makes any recommendation to buy or sell any security or any representation about the financial condition of any company. Statements regarding LTSE-listed companies are not guarantees of future performance. Actual results may differ materially from those expressed or implied. Past performance is not indicative of future results. Investors should undertake their own due diligence and carefully evaluate companies before investing. Advice from a securities professional is strongly advised.
Curated Conversations
